by Dr Natasha Wilks | Mar 25, 2014 | High Performance, Mindset, Veterinary Coaching
I was reading posts in a private Veterinary Facebook group. I read the following comment: ‘We don’t value ourselves more because when we fail or don’t get it perfect or know we are not perfect or we know or our shortcomings, we feel...
by Dr Natasha Wilks | Feb 15, 2014 | High Performance, Veterinary Coaching, Veterinary Practice
What is your mountain top? What are you striving for? What are you hoping to achieve in your career? There was a post on a Veterinary Facebook group about the amount of time spend posting and commenting on social media. The author commented that if people...
by Dr Natasha Wilks | Dec 2, 2013 | Client Engagement, High Performance, Understanding Clients, Veterinary Communication
In Part 3 of Ron Baker’s experience at the Disney Institute, he shares the important lessons he learned. PROBLEMS & COMPLAINTS Problems will happen. Customers will complain. It’s how you deal with these problems and complaints that will determine the...
by Dr Natasha Wilks | Nov 26, 2013 | Client Engagement, High Performance, Veterinary Communication
In part 1, I discussed the lessons learned from Ron’s first article and how we can apply it to veterinary practice. The average business in the US loses 10 – 20% of its customers annually. With the large cost to attract new customers, why do businesses...
by Dr Natasha Wilks | Nov 19, 2013 | Client Engagement, High Performance, Understanding Clients, Veterinary Communication
I enjoy LinkedIn because of the connections I make and what I learn from the articles I read. Not a member? You should be. It’s another networking tool and LinkedIn has many veterinary, management and business groups which have great discussions. We should...
by Dr Natasha Wilks | Nov 16, 2013 | Parenthood & Career, Veterinary Coaching, Veterinary Practice
I am so proud. It was the Mother’s Day celebration at school. When I dropped my son to his class, I asked to see his writing. It was so gorgeous and of course brought tears to my eyes and made me laugh! He had written “My mummy is so smart because...
by Dr Natasha Wilks | Nov 15, 2013 | High Performance, Mindset, Veterinary Coaching, Veterinary Practice
I just don’t understand it. With the compassion fatigue, burnout and suicide rates of veterinarians, why doesn’t the USA like giving their staff time off? We have a very mentally taxing, physically taxing for some and especially an emotionally taxing...
by Dr Natasha Wilks | Nov 12, 2013 | High Performance, Mindset, Veterinary Coaching
How do you react when you make mistakes? Do you learn from them or let them ruin your day? This short video will teach you the best way to change your thinking about them. Now consider, how you can think about them differently. There is no point spending hours of...
by Dr Natasha Wilks | Nov 11, 2013 | Advice for New Grads, High Performance, Veterinary Coaching
Judy Gillespie of VetAnswers wrote a great article and posted it to the High Performance Vets LinkedIn group. Not a member? Click here and join in the discussions (Membership is restricted to veterinarians and those in the industry). The article was titled...
by Dr Natasha Wilks | Sep 17, 2013 | Veterinary Coaching
Last week I needed more makeup. I didn’t want it but needed it. I’m not really a makeup person. I have sensitive skin and find a lot of products disagree with it. Plus growing up riding horses every weekend, the last thing I was interested in was doing my hair or...
