by Dr Natasha Wilks | Aug 30, 2018 | Client Engagement, Emotional Intelligence, High Performance, Leadership Skills
Are you managing your client’s expectations in practice? Why is this important? A confused client say no! A frustrated and annoyed client complains. Some just never come back. When you effectively communicate, the client knows what to expect. When they know...
by Dr Natasha Wilks | Apr 11, 2017 | Client Engagement, High Performance, Leadership Skills, Understanding Clients, Veterinary Coaching, Veterinary Communication
I recently read an Inc article ‘Your clients don’t care where you went to college’. I had to agree with it! Clients care about your competence not your credentials! I don’t need to see my doctor or dentist’s degree to know that they have...
by Dr Natasha Wilks | Nov 3, 2016 | Client Engagement, High Performance, Leadership Skills, Mindset, Understanding Clients, Veterinary Coaching, Veterinary Income, Veterinary Practice
I’ve just returned from a week in Dubai training a local practice. Regardless of location, practice owners have similar issues with their teams and with clients. Problems are universal! I had a great time training the...
