by Dr Natasha Wilks | Aug 4, 2013 | Client Engagement, High Performance
In her TED talk, Amanda Palmer, a musician and artist, discusses how she connected with her audience and fans involving them in her journey. Watch this video and consider how you can do the same with your clients. Clients want to be involved. They are yearning to be...
by Dr Natasha Wilks | Jul 27, 2013 | Client Engagement, High Performance, Understanding Clients, Veterinary Coaching, Veterinary Communication
People are driven by emotion not reason. Remember this when interacting and communicating with clients. We are taught to be rational and think logically. How does this impact our communication? We speak logically with lots of facts. Clients don’t think like...
by Dr Natasha Wilks | Jul 25, 2013 | Client Engagement, Understanding Clients, Veterinary Communication
Tell clients what they need to know, not everything you know. We are taught so much. We know so much. It seems a shame not to share all our knowledge with our clients. However, all you do is overwhelm and confuse clients. Most clients have no veterinary...
