by Dr Natasha Wilks | Aug 30, 2018 | Client Engagement, Emotional Intelligence, High Performance, Leadership Skills
Are you managing your client’s expectations in practice? Why is this important? A confused client say no! A frustrated and annoyed client complains. Some just never come back. When you effectively communicate, the client knows what to expect. When they know...
by Dr Natasha Wilks | Jun 3, 2017 | Emotional Intelligence, High Performance, Mindset, Veterinary Coaching, Veterinary Practice, Well-Being
I’m presenting a session at the AVA Conference again this year. I really enjoy attending the AVA Conference. I connect with colleagues who I usually only see once a year at conferences. I’m in the final stages of completing my Certificate in Applied...
by Dr Natasha Wilks | May 25, 2017 | Emotional Intelligence, Mindset, Veterinary Coaching, Veterinary Communication
Harvard Business Review has a great article on How to Have Difficult Conversations When You Don’t Like Conflict. My perspective: #1. Don’t think of these types of conversations as ‘difficult’ as it will affect how you start the conversation....
