I have written an article for the March edition of the Australian Veterinary Journal. A common frustration in veterinary practice is interactions with challenging clients.
There are critical emotional intelligence (EI) skills that you must develop to succeed in your veterinary career. It is essential for client interactions that you must be empathetic, have good communication and conflict management skills.
Social and emotional intelligence is a critical skill to develop in veterinary practice. It is the ability to be aware of our own emotions and those of others, in the moment, and to use that information to manage ourselves and manage our relationships.
Clients can become unhappy for many reasons. One of my earlier employers explained to me that most clients aren’t their normal self at the practice. They are stressed because they are worried about their pets, and I have found this to be true.
Read the rest of the article here.
