by Dr Natasha Wilks | Mar 10, 2015 | Client Engagement, Understanding Clients, Veterinary Communication
I have written an article for the March edition of the Australian Veterinary Journal. A common frustration in veterinary practice is interactions with challenging clients. There are critical emotional intelligence (EI) skills that you must develop to succeed in your...
by Dr Natasha Wilks | Feb 21, 2015 | Client Engagement, Understanding Clients, Veterinary Coaching, Veterinary Communication
I am presenting at the AVA Pan Pacific Veterinary Conference in Brisbane in May. I will be presenting on ‘Understanding Clients to Improve Compliance’ on Wednesday 27th May at 10:30am. There are various reasons why clients don’t follow your...
by Dr Natasha Wilks | Dec 2, 2013 | Client Engagement, High Performance, Understanding Clients, Veterinary Communication
In Part 3 of Ron Baker’s experience at the Disney Institute, he shares the important lessons he learned. PROBLEMS & COMPLAINTS Problems will happen. Customers will complain. It’s how you deal with these problems and complaints that will determine the...
