by Dr Natasha Wilks | Nov 19, 2013 | Client Engagement, High Performance, Understanding Clients, Veterinary Communication
I enjoy LinkedIn because of the connections I make and what I learn from the articles I read. Not a member? You should be. It’s another networking tool and LinkedIn has many veterinary, management and business groups which have great discussions. We should...
by Dr Natasha Wilks | Jul 27, 2013 | Client Engagement, High Performance, Understanding Clients, Veterinary Coaching, Veterinary Communication
People are driven by emotion not reason. Remember this when interacting and communicating with clients. We are taught to be rational and think logically. How does this impact our communication? We speak logically with lots of facts. Clients don’t think like...
by Dr Natasha Wilks | Jul 25, 2013 | Client Engagement, Understanding Clients, Veterinary Communication
Tell clients what they need to know, not everything you know. We are taught so much. We know so much. It seems a shame not to share all our knowledge with our clients. However, all you do is overwhelm and confuse clients. Most clients have no veterinary...
