by Dr Natasha Wilks | Sep 20, 2011 | Client Engagement, Trusted Authority, Understanding Clients, Veterinary Communication, Veterinary Medicine
Interactions with any member of your practice contribute to the impressions formed by clients. High Performance Veterinary Practices recognise this and ensure their teams are fully trained, compassionate, caring and know how to interact with clients. It only takes...
by Dr Natasha Wilks | Jul 30, 2011 | Client Engagement, Leadership Skills, Trusted Authority, Understanding Clients, Veterinary Communication, Veterinary Medicine, Veterinary Practice
Germaine Greer wrote an article in the Telegraph a few days ago title “We should stop doting on our dogs”. It had the tagline ‘Our canine friends are poorly served by the veterinary industry who indulge dogs as well as their owners’. Her...
